Role Overview

The Guest & Operations Coordinator will handle guest communication, daily operations, building access approvals, DTCM-related tasks, and coordination with housekeeping.
This role is ideal for someone with strong organizational skills, excellent English, and experience in hospitality or Holiday Homes.

Key Responsibilities

Guest Communication

• Respond to guest inquiries via WhatsApp, phone, and email
• Send check-in instructions, access information, apartment guides
• Handle complaints and find quick, professional solutions
• Collect guest passports and submit information for approvals

Operations & Administration

• Register guests in DTCM (training provided)
• Submit building/community access approvals
• Schedule daily cleanings and coordinate with cleaners
• Check and approve cleaner photo reports
• Track consumables and amenities
• Report maintenance issues and coordinate technicians

Quality & Compliance

• Ensure all apartments meet Sunscape 5★ standards
• Follow company SOPs and update checklists
• Maintain accurate records of guest stays, incidents, and inventory

Requirements

• Based in Dubai
• Excellent English (spoken & written)
• Strong WhatsApp etiquette and communication skills
• Ability to work independently and multitask
• Hospitality, Holiday Homes, admin, or customer service experience preferred
• Familiarity with DTCM, building approvals, or Holiday Homes systems is an advantage
• Proficiency with Google Sheets / Google Drive
• Professional attitude, reliability, and high attention to detail

Job Type: Full-time