Job Description

Join our dynamic team as an Assistant Front Office Manager at our prestigious hotel in Dubai, United Arab Emirates. We’re seeking an enthusiastic and customer-focused professional to support the Front Office operations and deliver exceptional guest experiences in one of the world’s most exciting hospitality destinations.

• Assist in managing daily Front Office operations, ensuring smooth check-ins, check-outs, and guest services
• Lead and inspire the reception team to create memorable and effortless experiences for our guests
• Coach and develop team members, fostering a supportive and collaborative work environment
• Work closely with the Duty Managers to implement selling strategies and maximize occupancy rates
• Support the Front Office Manager in various Head of Department tasks, including compliance and departmental budgeting
• Monitor and optimize room rates, manage overbooking levels, and ensure maximum revenue generation
• Resolve guest concerns promptly and professionally, maintaining high levels of customer satisfaction
• Collaborate with other departments to ensure seamless guest experiences throughout their stay
• Maintain the highest standards of professionalism and appearance in the Front Office area
• Stay updated on local attractions, events, and services to provide informed recommendations to guests

Qualifications

• Proven experience in hospitality, preferably as a Duty Manager or Assistant Front Office Manager
• Strong leadership skills with a passion for team development and coaching
• Excellent customer service skills and the ability to create memorable guest experiences
• Proficiency in front desk operating systems, preferably Opera; understanding of GDS is a plus
• Outstanding communication and interpersonal skills
• Ability to work effectively in a fast-paced, multicultural environment
• Flexible with work hours, including evenings, weekends, and holidays
• Strong problem-solving skills and ability to make quick, sound decisions
• Detail-oriented with excellent organizational and multitasking abilities
• Fluency in English; knowledge of Arabic or other languages is advantageous
• Passion for the hospitality industry and a commitment to excellence
• Ability to work collaboratively within a team and across departments
• Eligibility to work in the United Arab Emirates