Full job description

• Greet guests and warmly welcome them upon arrival, ensuring a positive first impression.
• Assist guests with check-in and check-out procedures, including processing payments, issuing room keys, and providing necessary information about hotel amenities and policies.
• Answer phone calls and respond to guest inquiries and requests, providing accurate and helpful information.
• Handle complaints and concerns promptly and professionally, finding the best possible resolution to ensure guest satisfaction.
• Book and confirm reservations for guests, ensuring accuracy and attention to detail.
• Up-sell and promote hotel services and amenities to guests, maximizing revenue opportunities.
• Maintain knowledge of local attractions, restaurants, and transportation options to provide recommendations and assistance to guests.

Qualifications:

• High school diploma or equivalent.
• Prior experience as Guest Service Officer in the Hospitality industry .
• Always display a friendly and professional demeanor
• A good listener and driven by exceptional guest satisfaction.
• Ability to work in a fast-paced environment
• Arabic or Chinese Speaking: A Valuable Plus Factor

Job Types: Full-time, Permanent