Full job description

JOB OVERVIEW

To deliver a premium, face-to-face client experience that reflects the organization’s brand values and service standards. The Corporate Ambassador is responsible for welcoming and supporting walk-in clients, managing onsite interactions with precision and professionalism, and maintaining the highest standard of grooming, presentation, and personal conduct. Operating in a 24/7 shift environment, the role also supports key client-facing initiatives such as in-person engagement, corporate events, and brand-building through service excellence and online feedback generation.

ROLES & RESPONSIBILITIES

· Serve as the primary contact for walk-in clients, ensuring professional, prompt, and courteous in-person service

· Represent the brand image through polished communication, professional demeanor, and exceptional grooming at all times.

· Maintain and enforce highest grooming standards including corporate attire, tidy hairstyle, and appropriate makeup, in accordance with internal guidelines.

· Ensure the physical client environment (reception, waiting area, client zones) is always presentable and aligned with brand standards.

· Manage face-to-face inquiries, assist clients with form filling or portal navigation, and guide them through service steps.

· Coordinate with internal departments to ensure seamless client handling and minimize wait times.

· Operate on a rotating 24/7 shift schedule to ensure uninterrupted in-person service availability, including weekends and holidays.

· Encourage and guide satisfied clients to leave positive Google reviews as part of brand reputation management.

· Attend corporate events, activations, and official functions as needed, acting as a brand representative and service facilitator.

· Provide real-time support to clients experiencing difficulties with their application or documentation.

· Track and report daily walk-in interactions, feedback, and any incidents requiring escalation.

· Support the Client Experience Manager and the Assistant Manager in collecting client insights and recommending improvements to the in-person journey.

· Escalate unresolved service requests to the appropriate department with clear documentation and follow-up.

· Maintain up-to-date knowledge of services, policies, and internal workflows to provide accurate information at all times.

· Participate in internal training, grooming refreshers, and service workshops to maintain readiness and alignment with evolving standards.

· Perform additional tasks as required by the leadership team

CORE COMPETENCIES

· In-person service delivery and live client engagement

· Strong interpersonal and hospitality instincts

· Poised conflict management and real-time problem-solving

· High attention to presentation and environment

· Client-focused demeanor with proactive follow-up discipline

· Articulate verbal communication and active listening

· Professional poise, grooming, and etiquette

· High sense of ownership, teamwork, and emotional intelligence

· Ability to manage high client flow with composure and consistency

TECHNICAL SKILLS

· Familiarity with appointment and queue systems

· Basic understanding of service tracking and CRM systems

· Proficiency in Microsoft Outlook, Teams, and digital form platforms.

Job Type: Full-time