Full job description

Position: Front Desk Agent (Russian Speaker)

Key Responsibilities:

• Welcome guests in a courteous and professional manner, ensuring a warm and positive first impression.
• Perform check-in and check-out procedures efficiently while maintaining accuracy.
• Process reservations, modifications, and cancellations in accordance with hotel standards.
• Handle guest inquiries, complaints, and requests promptly and professionally.
• Maintain accurate guest records and manage billing and payment transactions.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Provide information about hotel facilities, services, and local attractions.
• Ensure adherence to company policies, procedures, and service standards.

Requirements:

• Fluency in Russian and English (spoken and written).
• Proven experience in a front office or customer service role, preferably in hospitality.
• Excellent communication and interpersonal skills.
• Professional appearance and positive attitude.
• Ability to work in shifts, including weekends and public holidays.
• Proficiency in hotel management systems (Opera or similar is an advantage).

Job Types: Full-time, Permanent