Key Responsibilities

• Process customer orders and payments accurately using POS systems.
• Accurate Processing of Branch Orders to Production Department using our SYSTEM
• Processing of Wastage Reports
• Handle cash, card, and digital wallet transactions (Apple Pay, Samsung Pay, etc.).
• Issue receipts, refunds, and maintain proper cash drawer balancing at shift start and end.
• Greet customers and provide friendly, efficient service.
• Coordinate with serving/kitchen staff to ensure smooth operations.
• Maintain cleanliness of the cashier counter and customer waiting area.
• Ensure compliance with company policies and UAE consumer protection standards.
• Report any discrepancies, system issues, or customer concerns to the supervisor.
• Upsell menu items or promotions when applicable.

Requirements: Education & Experience

• Senior High School Graduate, College Graduate, or equivalent required.
• Minimum 1 year of experience in customer service
• Experience using modern POS systems

Skills

• Strong numerical accuracy and attention to detail.
• Excellent communication skills in English; Arabic or other languages is a plus.
• Customer-service driven with a positive attitude.
• Ability to multitask in a fast-paced environment.
• Basic computer literacy.

Other Requirements

• Must be currently in the UAE.
• Must have valid UAE work eligibility (employment visa, spouse visa, or visit visa with willingness to transfer).
• Willing to work weekends, holidays, and shift schedules.
• Professional appearance and hygiene standards (F&B environments require this).

Benefits

• Competitive salary
• Staff meals during shift.
• Health insurance as per UAE law.
• Paid annual leave and public holidays.
• Growth opportunities within the company.

Job Type: Full-time