Job Description

The Front Office Supervisor is responsible for the daily supervision of front desk operations, ensuring exceptional customer service, optimal guest satisfaction, and the smooth running of administrative activities. The Front Office Supervisor leads the team of Guest Relations Ambassadors and ensures that the hotel’s quality standards and objectives are met.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities
• Competitive wages and benefits

What you will be doing:

• Oversee daily front desk operations, ensuring exceptional guest service from arrival to departure.
• Manage guest inquiries, requests, and concerns, ensuring prompt resolution and satisfaction.
• Proactively anticipate guest needs and provide personalized assistance.
• Promote and sell hotel services (rooms, dining) to enhance guest experience and revenue.
• Maintain high standards of service quality, confidentiality, and discretion.
• Handle billing, payments, and cash management accurately.
• Manage guest records, reservations (especially off-hours), and communication channels.
• Oversee inventory management, safe operations, and guest relocations.
• Ensure smooth handling of luggage and vehicle flows.
• Contribute to team training and ensure adherence to hotel standards.
• Maintain a safe, clean, and accessible front entrance and surrounding areas.
• Facilitate effective communication between guests, departments, and external partners.

Qualifications

• Higher education.
• Minimum of 3 years in a Front Office role within hospitality.
• Strong team management and leadership skills.
• Fluent in English. Additional language will be an advantage.
• Exceptional interpersonal skills.
• Customer service orientation.
• Precision, organization, and time management skills.
• Ability to anticipate needs and take initiative.
• Teamwork and adaptability.
• Passion for hospitality and service.
• Discretion and practical problem-solving abilities.
• Professional demeanor and appearance.