Full job description

We are currently seeking a professional Front Desk Agent (Russian Speaker) to join our team and serve as the first point of contact for our guests.

Key Responsibilities

• Greet and welcome guests with a professional and friendly approach.
• Handle check-in and check-out procedures smoothly and efficiently.
• Manage reservations, room assignments, and guest inquiries.
• Provide accurate information about hotel facilities, services, and local attractions.
• Assist Russian-speaking guests to ensure clear communication and exceptional service.
• Address guest complaints, requests, and concerns promptly.
• Process payments, invoices, and maintain accurate records in the system.
• Coordinate with housekeeping and other departments to meet guest needs.
• Follow hotel policies, service standards, and security procedures.

Qualifications

• Fluency in Russian and English (both written and spoken) is required.
• Previous experience in a hotel front office or customer service role preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Knowledge of hotel management software (Opera or similar) is an advantage.
• Flexibility to work shifts, weekends, and holidays.
• Professional appearance and a guest-focused attitude.