Full job description

Zahr Freighters, a leading logistics and freight solutions provider in Dubai, is seeking a friendly and professional Customer Care Executive to join our team. This role is ideal for someone who enjoys assisting clients, resolving inquiries, and ensuring a positive customer experience in a fast-paced logistics environment.

Key Responsibilities:

• Serve as the first point of contact for clients via phone, email, and in-person inquiries
• Address customer queries, complaints, and feedback in a timely and professional manner
• Maintain accurate records of customer interactions and transactions
• Coordinate with internal teams, including logistics and operations, to resolve issues
• Provide updates to clients regarding shipment status and delivery schedules
• Assist in preparing reports and analyzing customer feedback to improve services
• Promote company services and ensure customer satisfaction at all times
• Follow up on pending requests and ensure resolution within company timelines

Requirements:

• Bachelor’s degree in Business Administration, Communication, or a related field
• 1–3 years of experience in customer service, preferably in logistics or transportation
• Excellent verbal and written communication skills in English; knowledge of Arabic is a plus
• Strong problem-solving and interpersonal skills
• Proficiency in Microsoft Office and customer management software
• Ability to work in a fast-paced environment and handle multiple tasks
• Friendly, professional, and client-focused attitude

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