Job Description

We are seeking a dedicated and customer-focused Reservation Agent to join our team. As a Reservation Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a smooth booking experience. Your role is crucial in creating positive first impressions and setting the stage for memorable stays at our property.

• Handle incoming calls, emails, and online reservations efficiently and professionally
• Provide detailed information about room types, rates, packages, and property amenities
• Upsell room categories and additional services to maximize revenue
• Process reservations accurately, ensuring all guest preferences and special requests are recorded
• Collaborate with other departments to address guest inquiries and resolve issues promptly
• Maintain up-to-date knowledge of promotions, events, and local attractions
• Generate and distribute daily reports on reservation activities
• Assist with group bookings and coordinate with the sales team when necessary
• Ensure compliance with company policies and procedures
• Contribute to a positive work environment by maintaining a friendly and helpful attitude

Qualifications

• Previous Experience in a hotel
• Proficiency in hotel management software, preferably Opera
• Strong interpersonal and problem-solving abilities
• Excellent communication skills, with fluency in English (additional languages are a plus)
• Demonstrated ability to work efficiently in a fast-paced environment
• Detail-oriented with strong organizational skills
• Basic computer skills, including proficiency in Microsoft Office suite
• Knowledge of hospitality industry standards and best practices
• Ability to multitask and prioritize effectively
• Customer-focused mindset with a commitment to providing exceptional service
• Flexibility to work various shifts, including weekends and holidays
• Team player with a collaborative approach to work