About You:

The Customer Service and Administration Representative will be organised, hardworking and flexible with experience of working in a demanding customer service role. You will need to be able to work using your own initiative, multi-task and have the capacity to communicate well on all levels with children and adults, including existing and prospective customers.

Specific Role Requirements

• Manage enquiries, bookings and payments for classes at our facilities
• Develop proficiency in the use of our client management system to manage services, complete bookings and keep customer records up to date
• Respond to phone calls, emails, and messages promptly and thoroughly
• Generate new sales proactively, and execute sales confidently, in person, via phone and email
• Complete transactions efficiently and keep payment records up to date
• Manage customer concerns and issues in a calm and confident manner
• Maintain good communication with the coaching team through relevant updates on student details and providing non-coaching support when required
• Help to maintain a high standard of organisation and cleanliness in all areas of the facility, particularly the reception
• Undertake other administrative tasks as required

General

• Demonstrate a commitment to our shared values of community, teamwork, professionalism, integrity and conscientiousness
• Be aware of and comply with company policies on health and safety, safeguarding and data protection

Experience, education, training and skills/characteristics:

Essential

• Experience of providing high quality customer service in a similar face-to-face role
• Experience in an administrative role
• Educated to college level or equivalent
• Experience of using CRM (client relationship management) systems and/or databases
• Fully proficient in use of computer systems including spreadsheets and word processing
• Excellent written and verbal communication and an excellent command of the English language
• Excellent organisational and time management skills, with the ability to prioritise tasks and work well in a busy environment
• Excellent attention to detail
• A friendly, welcoming and helpful nature
• A polite and professional attitude with the ability to remain calm in difficult situations
• A strong work ethic and a commitment to perform the job to the best of your ability
• A flexible approach to work and a demonstrable ability to be proactive and take initiative
• Motivation to learn and develop within the role

Desirable

• Experience of working in the sport and fitness industry
• Experience of working in an environment with children and young people
• Familiarity with Google Suite including Drive, Docs and Sheets
• A current First Aid qualification

Job Types: Full-time, Permanent

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