Key Responsibilities:

• Handle high-volume inbound and outbound calls professionally
• Manage appointment bookings, rescheduling, cancellations, and follow-ups
• Provide accurate information regarding doctors’ schedules, services, and clinic policies
• Maintain excellent customer service standards
• Coordinate with front desk and clinical teams to ensure smooth patient flow
• Maintain call logs and daily reports

Requirements:

• Minimum 2–3 years of call center experience (preferably in a medical clinic/hospital)
• Strong communication skills in English & Hindi
• Ability to work under pressure in a fast-paced environment
• Proficiency in MS Office and call center systems

Benefits:

• Competitive salary
• Medical insurance
• Annual paid leave
• Visa

Job Type: Full-time

Pay: AED2,500.00 – AED3,000.00 per month