Full job description

Job Summary

We are seeking a dedicated and experienced Housekeeping Supervisor to oversee soft services operations at assigned sites. The role involves supervising cleaning teams, ensuring service quality, maintaining hygiene standards, and supporting day-to-day FM operations. The ideal candidate should have strong leadership skills, FM industry knowledge, and the ability to manage multiple locations effectively.

Key ResponsibilitiesOperational Supervision

• Supervise housekeeping and cleaning teams across assigned residential, commercial, or hospitality facilities.
• Ensure all cleaning tasks are completed as per SOPs, schedules, and client requirements.
• Conduct daily site inspections and quality checks to maintain high standards.
• Manage staff attendance, duty rosters, and task allocations.
• Ensure proper use and maintenance of cleaning machines, tools, and chemicals.
• Report maintenance issues, damages, and safety hazards to the FM team.
• Support mobilization of new sites and deployment of staff and equipment.

Staff Management

• Train and guide housekeeping staff in cleaning techniques, safety protocols, and customer service.
• Monitor performance, discipline, and provide on-the-job coaching.
• Ensure staff comply with company policies, uniform standards, and HSE guidelines.

Client & Communication

• Act as a point of contact for client representatives on operational matters.
• Handle client feedback, complaints, and implement corrective actions.
• Prepare and submit daily/weekly reports to the FM/Soft Services Manager.

Health, Safety & Compliance

• Ensure staff follow all health and safety regulations and proper PPE usage.
• Support adherence to Dubai Municipality and UAE hygiene regulations.
• Maintain proper storage of chemicals and ensure MSDS compliance.

Qualifications & Skills

• Minimum 2–4 years of experience in housekeeping supervision within FM.
• Strong knowledge of soft services operations, cleaning practices, equipment & chemicals.
• Good communication skills (English required; Arabic/Hindi/Urdu is an advantage).
• Ability to lead multicultural teams.
• Basic computer skills (emails, reporting).
• UAE experience preferred.
• UAE Driving License

What We Offer

• Competitive salary and benefits.
• Accommodation & transportation (as per company policy, if applicable).
• Annual leave and benefits as per UAE Labour Law.
• Growth opportunities within a leading FM company.

Job Types: Full-time, Permanent