Full job description

We are looking for a dedicated Customer Service Officer with strong skills in handling customer complaints and ensuring smooth after-sales support. The ideal candidate will manage customer issues professionally, resolve concerns quickly, and maintain high customer satisfaction.

Key Responsibilities:

• Handle customer complaints as the main responsibility, ensuring fast and effective resolution.
• Communicate clearly and professionally through phone, WhatsApp, email, and social media.
• Record and track all customer issues in the CRM system.
• Coordinate with production, delivery, and management teams to resolve complaints efficiently.
• Provide accurate updates regarding delayed orders, replacements, repairs, or service requests.
• Follow up with customers until each issue is fully resolved.
• Maintain a positive, polite, and calm attitude while dealing with challenging situations.
• Assist customers with product details, order processing, and general support.
• Improve customer experience by reporting recurring issues and suggesting system improvements.

Requirements:

• Own visa candidates are given first preference.
• Strong experience in complaint handling, customer service, or similar support roles.
• Excellent communication and problem-solving skills.
• Ability to stay calm and professional under pressure.
• Good command of English (Arabic is an advantage).
• Ability to multitask in a fast-paced environment.
• Knowledge of CRM tools, WhatsApp Business, and Microsoft Office.

What We Offer:

• Accommodation provided by the company
• Competitive salary
• Annual leave as per UAE labor law
• 1 day off per week
• Supportive and friendly working environment
• Opportunities for career growth and development

Job Type: Full-time