Full job description

We are looking for a Call Centre Agent – Arabic Speaker to be the voice of Alba Cars for our inbound and outbound customer interactions. In this fast-paced role, you’ll connect with leads, turn interest into showroom visits, and help drive our sales success from behind the scenes.

You’re a natural communicator who’s fluent in Arabic and English, thrives under pressure, and enjoys speaking with customers across multiple channels. If you’re enthusiastic, organized, and motivated by hitting targets, this is your moment to shine—read on!

Key Responsibilities

Core Functions

• Make proactive outbound calls and respond to inbound leads across platforms.
• Convert enquiries into confirmed showroom appointments with urgency and care.
• Understand each customer’s needs and match them with the right solutions.
• Maintain accurate call logs and notes within the CRM.

Collaboration & Communication

• Partner with the sales team to ensure smooth customer handovers.
• Use confident, clear, and positive language in every interaction.
• Represent Alba Cars’ strengths—large inventory, verified vehicles, flexible finance & trade-ins.
• Build rapport and maintain a warm, professional tone across all touchpoints.

Performance & Follow-Up

• Follow up with leads to reduce appointment no-shows.
• Track daily targets and KPIs for contact rate and appointment conversion.
• Contribute to a high-performance, customer-first culture.
• Continuously improve through feedback and performance reviews.

Requirements

• Fluent in Arabic and proficient in English (spoken and written).
• Prior experience in customer service, call centre, or automotive industry preferred.
• Confident communicator with strong phone and interpersonal skills.
• Highly organized with a proactive, target-driven attitude.
• Able to multitask in a fast-paced, high-volume setting.
• Strong follow-up and CRM management skills.
• UAE-based or willing to relocate.

Salary & Benefits

Competitive Salary: AED 3,000 – 5,000
Compensation Structure: Base + Commission

• Target-based incentive structure with commission potential
• Work Visa sponsorship
• Medical insurance
• 30 days of paid annual leave
• In-house training and a vibrant team culture

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