Summary of Key Duties and Responsibilities:

• Issue employment related letters for staff ensuring all requests are channeled via the HR Helpdesk to maintain a log
• Diary management and scheduling for the HR Office
• Manage queries coming through HR inbox/helpdesk tickets and allocate complex cases to relevant team members to address
• Deal with customer enquiries, generally user guidance or process information
• Create a positive image of the University by being responsive, prompt and courteous when responding to enquires from customers
• Produce standard reports as requested
• Enter and maintain records and data into the appropriate University system (e.g. ERP/Excel)
• ‘ recruitment and contract renewal processes as required
• Provide support as needed throughout the full-time staff recruitment process. This may include conducting salary-check calls, scheduling interviews, meeting candidates, and escorting them to the appropriate panel members.
• Support with Organisation Development and Training activities as directed
• Create and maintain the HR Newsletter/communications
• Process documents, for example Exit forms, Conflict of Interest forms, employee paperwork and other information in accordance with agreed service levels and in line with data protection legislation
• Event co-ordination, booking rooms, booking hospitality and booking travel for HR colleagues
• Carry out general office duties, e.g. reception/meeting and greeting, sort and organise mail, order stationary, maintain office equipment, filing, photocopying and shredding

Education, Qualifications & Experience:

Essential

• Educated to first degree or equivalent, and ideally with a recognized HR qualification
• ‘s experience in an office environment  
• Demonstrable provision of excellent customer service  
• Demonstrable professional and proactive approach
• Able to always maintain confidentiality
• Demonstrable ability to work quickly, flexibly and accurately in a dynamic, changing and pressured environment  
• Competent in the use of relevant IT packages, ideally with experience of using HR Information Systems and reporting  

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