Full job description

Job Responsibilities of Cargo Counter Staff

1. Customer Service

• Assist customers with booking cargo shipments.
• Provide information on cargo services, rates, schedules, and documentation requirements.
• Handle inquiries, complaints, and service issues politely and professionally.

2. Cargo Documentation

• Prepare airway bills (AWB), shipping labels, and other required documents.
• Verify accuracy of customer details, cargo description, and declared value.
• Ensure compliance with customs, security, and airline regulations.

3. Cargo Acceptance & Handling

• Receive cargo at the counter and check packaging, labeling, and condition.
• Weigh, measure, and record cargo details for billing and loading.
• Ensure cargo is accepted as per safety standards (e.g., restricted or dangerous goods policies).

4. Coordination & Communication

• Coordinate with warehouse staff for cargo movement and loading.
• Update customers on shipment status, delays, or issues.
• Liaise with customs, security, and ground handling teams.

5. Financial Transactions

• Collect freight charges, handling fees, or other applicable payments.
• Issue receipts and maintain transaction records.
• Balance daily cash/credit transactions.

6. Compliance & Safety

• Follow airline, IATA, and government regulations for cargo acceptance.
• Ensure proper documentation for restricted items, perishables, and dangerous goods.
• Maintain security standards at the counter.

7. Record Keeping & Reporting

• Maintain logs of accepted cargo and customer records.
• Prepare daily/weekly cargo counter reports.
• Escalate irregularities or discrepancies to supervisors.