Role Overview
The Client Experience Manager plays a key role in delivering exceptional client service and ensuring smooth planning
and execution of meetings and events. This role combines relationship management, project delivery, and operational excellence to create memorable experiences that support client retention and business growth. Ideal candidates will have proven project management experience, strong client-facing skills, and a passion for delivering high-quality event solutions.

Key Responsibilities

• Support the Business Leader in driving new business by identifying opportunities, presenting solutions, and

converting prospects.

• Conduct client consultations to define objectives, create proposals, manage budgets, and outline event

timelines.

• Collaborate on event design, theming, branding, and logistics to deliver exceptional event experiences.
• Manage the full event lifecycle, ensuring high-quality service delivery at each stage.
• Build and maintain strong client relationships, acting as a trusted advisor.
• Coordinate with suppliers, venues, and internal teams to ensure seamless event execution.
• Identify opportunities to enhance existing accounts, improve service delivery, and strengthen client retention.
• Demonstrate strong communication skills; English is essential, and additional languages are an advantage.

Experience & Knowledge Required

• 5+ years’ experience in project or meeting management, with the ability to manage multiple projects simultaneously.
• 1+ year of experience in account management or sales.
• Experience working with corporate or high-profile clients.
• Strong understanding of MICE suppliers, products, and destinations.
• Proficiency in Microsoft Office Suite.
• Experience with Qondor and/or CVENT (preferred but not essential).