Overview of the Role
We are looking for a Workshop Supervisor to lead and manage the day-to-day operations of our automotive workshop in Dubai. This role is pivotal in ensuring operational excellence, adherence to quality standards, and timely delivery of vehicles. You will play a key role in driving performance, fostering a culture of “Fix It Right,” and maintaining strong collaboration with internal teams and distributors.

What You Will Do

• Maximize sold hours and meet revenue objectives through effective target setting and monitoring.
• Drive adherence to the Fix It Right program, manage technical reports, and ensure compliance with SOPs and HSSE standards.
• Oversee attendance, scheduling, productivity, and quality control to ensure on-time vehicle delivery.
• Provide on-the-job coaching, identify training needs, conduct performance reviews, and promote associate engagement.
• Manage tools, equipment, consumables, and ensure compliance with distributor requirements.
• Support Projects and Initiatives: Implement special projects to enhance customer experience and promote continuous improvement through Kaizen activities.

Required Skills to Be Successful

• Diploma or Bachelor’s degree in Automobile or Mechanical Engineering.
• Minimum 7 years in automotive dealerships, with at least 3 years in a supervisory role.
• Relevant technical certifications.
• Proficiency in MS Office and ERP systems.

About the Team
You will be part of our Aftersales department, working closely with the Workshop Manager and a team of skilled technicians. The team is committed to delivering exceptional service quality and maintaining high customer satisfaction standards.

What Equips You for the Role

• Customer-focused, operationally driven, and capable of leading change and continuous improvement
• Strong leadership and team management skills.
• In-depth knowledge of automotive dealer/distributor business processes.
• KPI-driven mindset with a focus on operational efficiency and customer satisfaction.
• Ability to manage inventory and ensure compliance with technical standards.

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