Full job description

The Junior Telesales Agent will be responsible for making outbound calls to leads, qualifying prospects, and generating interest in the company’s real estate projects. This entry-level role focuses on initial customer engagement and appointment setting for the sales team.

Key Responsibilities

Lead Generation & Qualification

• Make outbound calls to leads from various marketing sources (digital ads, website inquiries, databases)
• Conduct initial qualification based on budget, location preference, and purchase timeline
• Gather and update accurate customer information in CRM system

Appointment Setting

• Schedule site visits and meetings for Sales Consultants
• Coordinate with sales team to ensure smooth handover of qualified leads
• Send confirmation messages and follow-up reminders to prospects

Database Management

• Maintain accurate records of all call activities and outcomes
• Update lead status and customer information in real-time
• Follow up on pending leads as per defined timelines

Customer Service

• Provide basic information about projects, pricing, and amenities
• Handle initial queries and objections professionally
• Direct complex queries to appropriate team members
• Maintain positive brand image through courteous communication

Requirements

Education & Experience

• Bachelor’s degree or equivalent
• 0-2 years of experience in telesales, telecalling or customer service

Skills & Competencies

• Excellent verbal communication skills in English and local languages
• Pleasant telephone manner with clear articulation
• Basic computer skills and familiarity with CRM software
• Goal-oriented with ability to handle rejection positively
• Active listening and basic persuasion skills

Personal Attributes

• Enthusiastic and energetic personality
• Quick learner with willingness to be trained
• Patience and persistence in follow-ups
• Team player with positive attitude

Benefits

• Competitive fixed salary + performance incentives
• Growth opportunities to Senior Telesales Agent role
• Official employment status
• Medical insurance