Full job description

Role Description

This is a full-time on-site role for a Front Office Associate at City Seasons Hotels in Dubai. The Front Office Associate will handle key functions including welcoming and assisting guests during check-in and check-out processes, managing phone inquiries, and ensuring excellent customer service. The role requires professionalism, attention to detail, and the ability to create a positive first impression for guests.

Qualifications

• Strong Phone Etiquette and ability to manage multiple phone inquiries effectively
• Proficiency in Receptionist Duties and Check-in processes
• Exceptional Customer Service and Communication skills
• Ability to handle guest requests with professionalism and a problem-solving attitude
• Prior experience in a hospitality or front desk role is a plus
• Fluency in English; additional language skills are an advantage
• Organizational skills and attention to detail

Job Type: Contract
Contract length: 24 months