Responsibilities:

• Build trusted advisor relationships with key stakeholders, ensuring alignment between Planview solutions and customer goals.
• Develop and track Middle East regional customer success plans to drive adoption, expansion, and long-term growth across the enterprise.
• Own Middle East region’s customer advocacy, retention, and growth, ensuring positive experiences and timely issue resolution.
• Understand customers’ industries, challenges, and objectives to align Planview products with business outcomes.
• Maintain regular communication with key contacts and gather feedback to inform product improvements.
• Collaborate with internal teams to mitigate risks, strategize customer success, and report on retention, growth, and forecasts.
• Support Professional and Education Services sales and license expansions, and travel as required for customer visits and events.

Qualifications:

• Bachelor’s degree (BA/BS).
• 5–10 years in customer-facing roles within technology, including 5+ years in SaaS account management, customer success, sales, or consulting.
• Strong background in Project Portfolio Management (PPM), Professional Services Automation (PSA), or related solutions, with experience in waterfall, agile, or Lean-Agile delivery.
• Proven success driving outcomes with enterprise customers and engaging C-level stakeholders.
• Experience with account planning, project management, and organizational change management.
• Familiarity with Customer Success best practices, CRM tools, and enterprise SaaS environments.
• SAFe Agilist certification and Planview product experience are nice to have.

Great Benefits and Fun Perks :

• We offer highly competitive benefits packages for every lifestyle.
• No one likes working in a box, right? That’s why in our office locations we have open work environments with optional standing desks, soft drinks, gourmet coffee machines and fresh fruit to get your day going! Oh, and a patio balcony with BBQ’s for those days when the weather is behaving.
• We believe in regular fun office events and monthly happy hours!
• We offer flexible work hours and we are family friendly

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