Full job description

Key Responsibilities:

Customer Service:

• Greet and welcome visitors, clients, and staff in a friendly and professional manner.
• Direct visitors to the appropriate person or department.
• Answer and route incoming calls and emails promptly and accurately.
• Administrative Duties:
• Maintain and manage the front desk area to ensure a professional appearance.
• Manage appointment schedules, booking, and cancellations.
• Handle incoming and outgoing mail and courier services.
• Maintain office supplies and ensure availability.
• Record Keeping:
• Manage visitor logs and issue visitor badges as required.
• Maintain records of inquiries, complaints, or service requests.
• Coordination:
• Assist in coordinating meetings, preparing meeting rooms, and arranging refreshments.
• Communicate messages and information efficiently between departments.
• Problem Solving:
• Address visitor inquiries and resolve minor issues proactively.
• Escalate complex matters to the appropriate personnel.

Qualifications:

• High school diploma or equivalent (some roles may require a degree).
• Proven experience in a similar role is an advantage.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Strong communication skills (verbal and written).

Job Type: Full-time