Full job description

Key Responsibilities:

• Greet guests warmly and escort them to their tables.
• Manage and organize reservations, seating plans, and guest lists.
• Maintain a high level of hospitality and ensure guest satisfaction from arrival to departure.
• Answer phone calls, take reservations, and handle inquiries politely and efficiently.
• Coordinate with the service team to ensure smooth table turnover.
• Maintain the cleanliness and organization of the reception/hostess area.
• Provide accurate waiting times and manage guest expectations.
• Assist with menu presentation and basic product knowledge.
• Communicate any special requests or guest concerns to the management or service team.
• Support daily front-of-house operations as needed.

Requirements:

• Previous experience as a hostess or in a customer service role (preferred).
• Excellent communication and interpersonal skills.
• Professional appearance and positive attitude.
• Ability to remain calm and friendly in a high-pressure environment.
• Strong organizational skills and attention to detail.
• Basic computer and reservation system skills.
• Fluency in English; additional languages are an advantage.
• Ability to work flexible hours, including weekends and holidays.

Preferred Qualifications:

• 1–2 years of experience in hospitality, F&B, or customer-facing roles.
• Knowledge of reservation platforms (OpenTable, SevenRooms, ResDiary, etc.).
• Experience in a fine-dining or hotel environment is a plus.

Job Type: Full-time