We are looking for a highly motivated, focused individual to join this rapidly expanding team. You will have the opportunity to work for a forward thinking and progressive organization, within a dynamic team environment where there are tangible progression opportunities.
The Position: Reporting to the Broker Support Team Manager, you will be responsible for the end to end broker service process for our CGHO intermediaries.

Experience Required:

• A minimum of 12 months experience in medical administration or customer service focused organization.
• Ability to meet/exceed targets and manage multiple priorities.
• Proficient in Microsoft Office applications.
• B2B experience preferred but not necessary
• Proven experience in managing accounts and building strong client relationships.

Skills:

• Strong relationship management and interpersonal skills.
• Excellent attention to detail and high accuracy.
• Confident communicator with strong written and verbal skills.
• Comfortable and confident in proactive outreach via telephone to resolve broker enquiries and strengthen relationships.
• Proficient in Microsoft Office applications.
• Self-starter with the ability to work independently and contribute to team success.

Responsibilities:

• Serve as a dedicated account manager for brokers, delivering exceptional service and fostering long-term relationships.
• Proactively follow up on broker requests, ensuring resolution and communication within agreed timelines.
• Ability to work under own initiative, Monitoring and managing both your own and the central team inbox.
• Meet and exceed service targets including call volumes, talk time, and first-contact resolution.
• Collaborate with internal departments to ensure broker needs are met efficiently and effectively.
• Identify and recommend process improvements to enhance broker experience.
• Support team goals by providing assistance and sharing knowledge across the team.
• Ability to organise, prioritise and manage workflow to meet individual and team requirements.
• Ability to quickly identify customer needs and exercise judgment in a professional and confident manner.

Qualifications

• Bachelor’s degree preferred.
• Excellent verbal and written communication skills as well as listening and conflict resolution skills.
• Ability to define and resolve complex queries, resolve multiple problems throughout the day and be able to recommend a resolution for each problem.
• Highly organized, able to multi-task and handle high priority issues while working independently.
• Technology savvy. Advanced user of Microsoft Office applications.
• Fluent in English is a must

What We Offer:

• Rotational shift and working hours – may require flexibility to cover certain regions markets.
• Full onboarding and training provided.
• Current hybrid working arrangements – 3 days per week WFH and 2 days from our office in DIFC.
• Private medical insurance.
• Educational development program.