Full job description

Key Responsibilities:

• Greet guests warmly and assist with check-in and check-out procedures.
• Manage reservations, cancellations, and modifications efficiently.
• Handle guest inquiries, requests, and complaints in a professional and courteous manner.
• Process payments, issue invoices, and maintain accurate billing records.
• Coordinate with housekeeping and other departments to ensure a seamless guest experience.
• Maintain up-to-date knowledge of hotel services, local attractions, and transportation options.
• Handle phone calls, emails, and other forms of communication promptly.
• Adhere to hotel policies and safety procedures at all times.

Requirements:

• Previous experience in hospitality or customer service is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Proficiency in hotel management software (e.g., Opera, PMS) is a plus.
• Fluency in English; additional languages are an advantage