Job Description

• Organization and monitoring of all affairs concerned to the position.
• Proper grooming at all times
• Attend training classes as per schedule
• Show fullest cooperation and respect within the team and other departments
• Is aware of the daily activities and has product knowledge of all the hotel facilities
• When settling a guest check/billing in Fidelio by cash, the check/guest folio should be presented and our outlet/Front Office colleagues are responsible for ensuring the correct amount of money is received.
• With cash payments, it is likely that change will be returned to our guests; therefore, a house bank should be issued to provide change. The house bank should be maintained at full value at all times and the responsibility of the Outlet Manager/ Front Office Manager.
• Shortages of more than US$5 (or equivalent) should be paid into the General Cashier within one business day.
• At the end of each shift, each outlet/Front Office Cashier should place the cash sales for the shift in a remittance funds envelope. The front of the envelope should give a clear breakdown of the money being remitted and all envelopes should be deposited into the Cash drop safe located next to Security Office on Ground floor
• All daily ‘drops’ should be logged in Daily Cash Drop Sheet in Security Office witnessed, verified on the log sheet against each envelope entry and signed by a Security Officer.
• The drop safe will be cleared each morning by the General Cashier in the presence of Security Officer according to Daily Cash Drop Sheet
• Each Envelope will be checked by the General Cashier who will read the cash value written on the envelope and compare number of envelopes upon collection witnessed by Security Officer.

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