Job description

Key Responsibilities:

Reporting & Planning

• Monitor menu performance and suggest improvement
• Analyze sales, inventory, and customer data to support F&B operations
• Identify cost-saving opportunities and reduce waste
• Prepare accurate reports and dashboards for management
• Support pricing, promotions, and forecasting with data insights
• Ensure data accuracy and integrity across systems
• Submit daily reports including sales, staff performance, and inventory status.
• Prepare next-day operations in advance to ensure readiness and continuity.

Operations Management

• Oversee daily operations of the branch and kiosk, ensuring all areas (café, play zones, cashier, party rooms) are clean, safe, and ready for service.
• Conduct daily pre-opening and closing checks, ensuring POS systems, cleanliness, and readiness.
• Monitor overall guest experience, ensuring smooth service flow and timely resolution of any issues or complaints.

Team Leadership

Monitor staff performance, grooming, professionalism, and adherence to service standards.

• Maintain clear communication among departments to ensure coordinated service delivery.
• Ensure all team members are knowledgeable about the menu, offerings, and upselling techniques.

Financial Planning & Performance Oversight

• Develop and implement strategies to increase revenue, minimize costs, and achieve profitability targets.
• Prepare and manage budgets, forecasts, sales reports, and daily performance summaries.
• Oversee payment reconciliation and manage daily cash handling procedures.

Food & Beverage Management

• Collaborate with chefs and beverage managers on seasonal menus, special offers, and pricing.
• Ensure food hygiene, preparation quality, and presentation meet brand standards.
• Monitor F&B inventory levels, handle ordering, and track wastage/consumption.

Compliance & Safety

• Ensure full compliance with health, safety, and sanitation regulations.
• Respond swiftly and professionally to any guest safety concerns or incidents.

Job Types: Full-time, Permanent

Experience:

• Food & Beverage: 2 years (Required)
• Good Communication in English

Job Type: Full-time