Job Description

As Accounts Receivable Supervisor you will oversees daily AR operations, ensuring timely and accurate billing, collections, cash application, and reconciliation. This role manages a team of AR specialists and works closely with cross-functional departments to maintain healthy cash flow, minimize aging, resolve discrepancies, and improve processes.

Key Responsibilities

1. AR Operations Management

• Supervise and support the Accounts Receivable team in daily billing, invoicing, collections, cash application, and reconciliation tasks.
• Ensure accurate and timely posting of customer payments, credits, and adjustments.
• Maintain AR aging reports and implement strategies to reduce past-due balances.
• Review and approve invoices, credit memos, refunds, and write-offs.

2. Customer Account Management

• Serve as the escalation point for complex customer issues, disputes, and payment discrepancies.
• Maintain strong relationships with customers to ensure timely payment and resolve billing concerns.
• Coordinate with Sales, Customer Service, and Operations to resolve invoicing and credit issues.

3. Team Leadership & Development

• Train, mentor, and evaluate AR team members to ensure high performance and productivity.
• Assign workloads, set priorities, and monitor performance metrics.
• Conduct regular team meetings and provide ongoing coaching.

4. Reporting & Analysis

• Prepare AR reports, aging summaries, collection trends, and KPI dashboards.
• Analyze delinquent accounts and recommend actions for collections or account adjustments.
• Support month-end and year-end close activities, including AR reconciliations and audit requests.

5. Process Improvement & Compliance

• Identify and implement improvements to AR processes, workflows, and internal controls.
• Ensure compliance with company policies, accounting standards, and regulatory requirements.
• Assist with system upgrades, automation initiatives, and AR policy updates.

Qualifications

Qualifications

Education: Bachelor’s degree or diploma in Accounting, Finance, or related field preferred.

Experience: 1–3 years of experience in Accounts Payable or General Cashiering (hospitality or corporate environment preferred).

Skills & Competencies

• Strong knowledge of AR processes, GAAP principles, and internal controls.
• Proficiency with accounting systems (e.g., SAP, Oracle, NetSuite, QuickBooks, or similar ERP).
• Excellent communication, leadership, and problem-solving skills.
• Strong analytical ability and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Excel (VLOOKUP, pivot tables, data analysis).