Full job description

Royal Joinery / Royal Wood Factory manufactures doors, kitchens, wardrobes, cladding, hotel furniture, and related wood products. The company operates a large-scale facility with various production and office departments.

Job Summary
The Help Desk Support role provides technical assistance to employees, resolves IT-related issues, and supports daily system operations.

Key Responsibilities

• Respond to help desk requests by phone, email, or ticketing system.
• Troubleshoot hardware issues including desktop computers, laptops, printers, and other devices.
• Assist with software installation, updates, and basic application support.
• Support users with network connectivity and system access problems.
• Create and manage user accounts, email setups, and access permissions.
• Maintain logs of issues, resolutions, and equipment records.
• Assist in routine system checks and basic IT maintenance tasks.
• Coordinate with senior IT staff or external vendors when issues require escalation.

Qualifications

• Diploma or bachelor’s degree in Information Technology or related field.
• Previous experience in IT support or help desk is preferred.
• Basic understanding of hardware, software, and network troubleshooting.
• Ability to follow procedures and document work accurately.
• Good communication and problem-solving skills.

Employment Details

• Full-time position based in the UAE.
• Applicants are not required to pay any fees to apply.

Job Type: Full-time