Full job description

REQUIREMENTS

Qualifications:

• Bachelor’s degree in business/finance/Banking
• Advanced Excel and data maintenance skills mandatory
• Demonstrate strong interpersonal and communication skills
• Professional certification in Banking Operations (preferred)
• Advanced training in Consumer Protection Regulations (preferred)
• Certification in Quality Assurance (preferred)

Experience:

• Minimum 2-3 years in banking operations
• Strong background in customer service preferred
• Demonstrated experience in quality monitoring
• Thorough knowledge of banking regulations
• Comprehensive understanding of collection processes