Full job description

Job Summary

The Telephone Operator is responsible for handling all incoming and outgoing calls in a courteous, efficient, and professional manner while ensuring seamless communication within the hotel. The role contributes to guest satisfaction by delivering prompt responses, accurate information, and excellent service.

Key Responsibilities

• Answer and route all incoming calls promptly and courteously.
• Handle guest wake-up call requests and ensure timely delivery.
• Assist guests with general hotel information, services, and inquiries.
• Manage internal communication between departments through the hotel’s telephone system.
• Log and relay guest requests to the concerned departments (Housekeeping, Engineering, Front Office, etc.).
• Maintain updated knowledge of hotel facilities, promotions, events, and emergency procedures.
• Ensure confidentiality and accuracy when handling guest information.
• Report any telephone system issues to the IT/Engineering team.
• Follow all hotel standards for communication etiquette and service quality.

Job Type: Full-time