Job purpose:

To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all the customers, with the key aim of retaining and attracting new customers

Job responsibilities:

· Greet and welcome customers confidently and professional manner

· Guide the customers to the showroom, introduce them to the Sales Consultant and arrange for refreshments

· Assisting the customers till a sales consultant becomes available

· Contacting the customers after two days of their visit to ensure maintaining high level of customer service

· Ensure to capture walk-in customer details, enter them in the system as leads and send it to line manager on daily basis

· Create the lead in Salesforce and transfer to the sales consultant

· Ensure all leads are converted and report to the manager

· Creating Leads from Telephone Inquiries and send it to the Sales Team

· To ensure all incoming calls gets answered within three rings

· To ensure all calls will be transferred to the right person within 45 seconds

· Timely submission of showroom tracker, first visit survey detailed report, SSI report, telephone inquiries, delivery follow up report and other reports as required

· Be alerted to any untoward activities occurring in the showroom, etc and report accordingly

· Support the Delivery in charge/Delivery Manager in Receiving vehicles on oracle and updating the new vehicles Stock ageing report – (Daily)

· Support the Delivery in charge/Delivery Manager in arranging the showroom display vehicles & updating the ageing report – (weekly/biweekly)

· Support the Delivery in charge in conducting a physical stock check – (Weekly)

· Support the Delivery in charge/Manager in maintaining & handling test drives (Daily)

· Support in keeping records of maintenance on the Fleet of Test drive vehicles

· Preparation in support of test drives to Sales Executive’s

· Ensure to collect customer feedback and forward the same to Branch Manager for review on daily basis (Daily)

· Assist in obtaining the required maintenance and support suppliers

· Keep a stock inventory of supplies and report to line manager accordingly

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