Duty Manager

As a Duty Manager, you will be responsible for the following duties:

Represent the hotel professionally and ethically, ensuring smooth Front Office operations in the absence of the Front Office Manager and maintaining service quality, safety, and guest satisfaction.
Oversee daily reception activities including check-ins, check-outs, billing inquiries, guest complaints, and ensures personalized service aligned with Mandarin Oriental standards.
Handle crisis management, operational decisions, and incident resolution while maintaining accurate Duty Manager logbooks and communication with department heads.
Support training, performance reviews, and motivation of team members; ensures adherence to LQE standards, data security, cashier controls, and up-selling initiatives.
Foster a positive work environment by promoting teamwork, open communication, conflict resolution, and continuous colleague development.
Enhance guest relations by creating memorable experiences, managing feedback effectively, and ensuring exceptional service delivery across all guest touchpoints.

As a Duty Manager, we expect from you:

Senior High School qualification required; Hospitality or Hotel Management degree preferred.
Minimum 2 years’ experience in a 5-star hotel, including at least 1 year as a Duty Manager.
Proficient in Microsoft Office, PSMS, Alice, Alliants, HotSoS, and Rex systems.
Middle East and hotel pre-opening experience considered advantageous.
Strong leadership, communication, and interpersonal skills with ability to perform under pressure.
Excellent guest service orientation, attention to detail, and multitasking abilities.