What you’ll be doing

This job holder is responsible for managing the team’s performance and schedule, ensuring the achievement of sales targets, providing an exceptional guest experience, maintaining the shop and brand merchandising, and managing stock in accordance with the Company’s policies and procedures.

• Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members.
• Follow all appropriate Retail policies, processes, and standard operating procedures to ensure that work is done in a systematic and consistent manner.
• Build and maintain guest experience standards in order to build strong loyalty.
• Assist in the achievement of the store’s sales target by collaborating with the sales executive team to generate sales through high-selling techniques.
• Execute and Participate in projects and community events and activities with minimal supervision.
• Stay ahead of latest trends, products and competitors and share feedback with the relevant stakeholders in the back-office team.
• Team Management and Support
• Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the Retail Manager and HR teams.
• Understand and communicate the organization’s priorities to ensure team’s alignment with Group’s objectives.
• Defining areas of responsibility for each sales team member and manage, engage and guide the team.
• Create and maintain schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff.
• Customer Centricity
• Implement and promote exceptional customer service in stores to boost sales and build customer trust and loyalty.
• Manage VIP Guests relationships
• Manage all customer complaints effectively to ensure efficient operations and consistent exceptional customer service.
• Operational Excellence
• Maintain all operating standards by ensuring cleanliness, high visual merchandising standards and stock replenishments are done as per the brand’s VM guidelines.
• Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.)
• Prepare for inventory audit and enter all received goods in Baan inventory to ensure proper record of all stock movements.
• Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines. And escalate complex issues to ensure that the issue is closed efficiently and in a timely manner.

What you’ll need to succeed

• Experience in a store leadership role in the UAE.
• Strong commercial acumen.
• Currently based in the UAE.
• Ability to coach the team and drive the business effectively.