Main responsibilities:

• Ensure the availability of IT services and tools to all stakeholders.
• Monitor the status of IT infrastructure and networks.
• Primary point of contact for help desk support, troubleshooting user’s problems as required.
• Install company software and hardware as required.
• Assist with the implementation of ICT policies and their adoption by users.
• Support cybersecurity related projects.
• Cooperate with other IT teams across the region as well as with HQ in Milan.

Skills and experience required:

• Bachelor’s degree in an IT-related discipline.
• At least 3 years’ experience in a similar IT support/coordination role.
• Experience with Windows OS, including basic installation and configurations, build preparation, managing group policies and fundamentals of Active Directory.
• Strong knowledge of Microsoft Azure.
• Experience with Microsoft Office 365.
• Experience with VMware or similar virtualization platforms.
• Knowledge of ITIL fundamentals.
• Detailed-oriented, autonomous, with a problem-solving mindset.
• Strong communication and team working skills.
• Fluent level of English and Arabic.

How to apply:

• Applications are only accepted through our online application system.
• Please upload your CV in English.

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