What you’ll be doing

Job Purpose

Our Front Desk Attendant is responsible for all front office operations such as handling company incoming and outgoing telephone calls, dispatching of mail, couriers and time sheets. The job holder is the single point of contact for all messages and information

Key Accountabilities

• Daily collection and delivery of mail from the PO Box, and transfer to the office mail room when assigned.
• Operate the telephone switchboard to answer, screen, and forward calls, providing information and taking messages.
• Provide information about the establishment such as location, working hours, departments, employees, and services offered.
• Greet visitors, determine the nature and purpose of their visit, and direct or escort them to the appropriate destination.
• Maintain the guest reservation system.
• Receive, sort, and route mail, courier packages, and deliveries.
• Manage the mail room by allocating mail space for each department or company.
• Assist staff and track international calls and faxes to enable the accounts department to debit costs to personnel.
• Stay aware of staff locations, such as whether they are out of the office, in a meeting, on leave, or on business travel.
• Arrange public transportation for guests when requested.
• Maintain up-to-date telephone lists.
• Perform clerical duties as needed, including filing, photocopying, and collating.