Full job description

We are a fast-growing luxury property care company serving Dubai’s most exclusive residences and holiday homes. Known for precision, reliability, and five-star presentation standards, Neatly blends operational excellence with hospitality-grade attention to detail.

We are seeking a General Manager / Chief of Staff to take a strategic, helicopter-view role over the business. The ideal candidate will bring structure, calm leadership, and the ability to connect operations, finance, HR, and client experience into one seamless system.

Key Responsibilities

• Oversee and coordinate all business departments: operations, logistics, HR, finance, and client success
• Ensure the company runs smoothly across all service lines and city operations
• Develop and implement processes that scale performance and profitability
• Supervise and guide team leads and admin staff, ensuring accountability and efficiency
• Review and report on key metrics, costs, and productivity to the Managing Director
• Maintain and improve internal systems, SOPs, and reporting structures
• Manage strategic projects and partnerships on behalf of the Founder
• Represent the brand professionally in all internal and external interactions

Ideal Candidate

• Female, preferably British or European, confident and articulate
• Background in operations management, hospitality management, or business administration
• 3–7 years of leadership or senior coordination experience
• Excellent analytical, organisational, and interpersonal skills
• Strong communication and delegation abilities
• Hands-on, proactive, and comfortable balancing strategy with execution
• Competent with digital tools such as Google Workspace, Zoho, and project-tracking systems
• Professional presence with genuine care for people, quality, and standards

Compensation and Benefits

• Monthly salary: AED 10,000 – 13,000
• Visa and medical insurance
• Company laptop and phone
• KPI-based bonus structure after 6 months