Job Purpose

Support the Sales and Marketing team by preparing quotations, tracking performance, coordinating exhibitions and marketing materials, managing customer follow-ups, and ensuring smooth communication between departments. This role ensures efficiency, consistency, and customer satisfaction.

Key Responsibilities:

Sales Support & Coordination

• Prepare professional quotations as requested by the sales team.
• Track quotation status (won/lost/pending) and update records daily.
• Collect and summarize feedback on lost deals.
• Maintain an organized client, quotation, and project database.
• Handle supplier/vendor registrations (upload profiles, certificates, CR, VAT, ISO, etc.).
• Coordinate with internal teams (production, logistics, finance) for timely order delivery.
• Prepare weekly and monthly sales performance reports.

Customer Follow-up & Service

• Contact customers after delivery for satisfaction feedback.
• Record and summarize feedback in “Customer Experience” reports.
• Follow up with inactive clients to identify new opportunities.
• Handle initial customer inquiries and direct them to the right team.

Exhibitions & Marketing Coordination

• Plan and organize company participation in exhibitions (booth setup, materials, samples, giveaways).
• Ensure marketing materials (catalogs, brochures, profiles) are up to date and available.
• Coordinate with design and printing suppliers when needed.
• Manage inventory of promotional materials and reorder as needed.
• Support marketing activities (social media uploads, website updates, etc.).

Reporting & Analysis

• Generate weekly and monthly sales reports (quotations, conversion rates, lost reasons, feedback).
• Maintain a central dashboard for sales KPIs and team performance.
• Prepare summaries and presentations for management meetings.
• Analyze customer data to identify trends and suggest improvements.

Administrative & Documentation

• Organize and archive quotations, contracts, and client documents.
• Maintain and update the master price list and quotation templates.
• Ensure company certificates and documents are valid and renewed on time.
• Assist in scheduling meetings, preparing agendas, and taking minutes when required.