About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Food & Beverage Department, The Housekeeping Order taker is responsible for preparing all paperwork for the Housekeeping Department, answers telephones and dispatches work to personnel to meet the guest requirements, monitors room statuses via Opera system. The Housekeeping Order taker reports to the Housekeeping Manager.

As Housekeeping Order taker, you will be responsible for the following duties:

• Ensures key control procedures are maintained and makes a daily inventory of all room attendant keys at the beginning and end of his/her shift.
• Prepares the daily time sheets for payroll and updates monthly payroll.
• Updates the computer room status given by the Supervisors.
• Keeps the Housekeeping Manager and the Executive Housekeeper informed about rooms and changes within room statuses.
• Assists and follows up purchase ordered given by the Executive Housekeeper
• Registers and stores all lost & found according to the hotel policy and procedure.
• Prepares all gate passes for issued lost and found items.
• Lassies with Front Office, Maintenance and other departments as needed.
• Monitors the filing system.
• Posts laundry bills and flower invoices.
• Performs general secretarial work as required.
• Assists with emergency procedures such as evacuation, fire & bomb threats.
• Complies fully with the hotel’s health & safety regulations.
• Performs any duty as assigned by the Housekeeping Management team.

As a Housekeeping Order taker, we expect from you:

• Previous experience in the same role in a luxury hotel is required, resort experience is a plus
• Certification or Diploma in Hospitality Management is preferred
• Strong and Excellent interpersonal and communication skills with a focus on delivering personalized guest service
• Fluency in English required; additional languages is an advantage

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