A little taste of your day-to-day:

Every day is different, but you’ll mostly do:

As a Restaurants Reservations Agent, you will be the first point of contact for guests seeking to experience our award-winning restaurants and lounges. You will:

• Handle all restaurant reservations efficiently and courteously via phone, email, and online platforms.
• Provide guests with accurate information on restaurant offerings, menus, promotions, and special events.
• Coordinate with restaurant managers and the F&B team to ensure a seamless dining experience for every guest.
• Maintain up-to-date records of reservations and guest preferences in accordance with hotel standards.
• Uphold the InterContinental brand promise by delivering exceptional service with professionalism and warmth.

What we need from you:

• Previous experience in guest services, call center, or F&B reservations within a luxury hotel or restaurant environment preferred.
• Excellent communication and interpersonal skills.
• Proficiency in English (Arabic or other languages is a plus).
• Strong organizational skills and attention to detail.
• Knowledge of reservation systems (such as Opera, OpenTable) is an advantage.
• A genuine passion for hospitality and creating memorable guest experiences.

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