Full job description

About Us:
HAVN is a fast-growing, fully licensed holiday home company in Dubai, known for creating memorable stays and seamless guest experiences. We’re looking for a Guest Relations Executive (Office-Based) to join our vibrant team and help us deliver 5-star hospitality across our portfolio of premium short-term rentals.

Key Responsibilities:

• Handle guest communication via Airbnb, Booking.com, and other booking platforms
• Coordinate daily operations with the housekeeping and maintenance teams
• Manage check-ins, check-outs, and guest-related requests remotely
• Respond to inquiries quickly and professionally across all channels
• Resolve guest complaints with empathy and efficiency
• Update reservations, notes, and reports through Hostaway (experience required)
• Support the Guest Relations field team when needed
• Maintain a high standard of service, accuracy, and speed in all tasks

Requirements:

• 2-3 years of experience in holiday homes / short-term rentals in Dubai (mandatory)
• Proficiency in Hostaway or similar PMS tools
• Excellent written and verbal English communication skills
• Fast typing and multitasking abilities
• Strong problem-solving and guest handling skills
• Ability to stay calm and professional under pressure
• Office-based role – must be available to work from our Dubai office
• UAE Drivers License is a plus
• Multi-lingual is a plus

What We Offer:

• Competitive salary (based on experience)
• Performance bonuses
• Supportive and friendly work environment
• Growth opportunities within a fast-expanding company
• Modern office in Barsha Heights

If you’re passionate about hospitality, love creating happy guest experiences, and thrive in a fast-paced environment — we’d love to hear from you!

Job Type: Full-time