Job Purpose:

The F&B Attendant is primarily responsible to prepare drinks to all guests in the terminal. They will ensure that the highest standards of hospitality are always demonstrated and ensure Food Health & Safety are followed at all times.

Key Responsibilities:

• Checks the daily schedule for arrival/departure flights in order to make arrangements for the day.
• Be present at the reception and be ready to assist guests, colleagues and visitors when requested.
• Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
• Ensure that the service is at all times performed in a professional manner and to the style as specified by the Supervisor / Manager.
• Be aware of all services, food and beverage offered in the terminal.
• Perform all tasks such as displays, cleaning, setting and other general service requirements.
• Maintain food and beverage stocks, miscellaneous supplies and notify management of low stocks for reorder.
• Ensure that stations are clean and clear throughout the service.
• Report all comments/complaints/problems to the supervisor and fill incident reports to detail out any issues/observations.
• Assist other team members on duty with his/her duties during busy periods and breaks.
• Complete any other duties assigned by Line Manager.

Compliance-related duties:

• Adhere to the documented procedures of the organization or department and retain documented evidence related to the performance of their role.
• The employee is expected to exercise their duty of care and must be aware of their health and safety responsibilities, accountability and authority; and shall comply with the policies and procedures outlined by the organization.

Requirements:

Education

• High school diploma or Official certification

Experience

• 1+ experience in the hospitality industry in a customer facing role, Hotel and/or F&B experience required
• Barista Experience

Skillset

• Fluent in English
• Intermediate IT skills (MS Office database management)
• Good understanding of how a pantry works, food and beverage hygiene, quality standards and health & safety
• Coffee preparation expertise
• Milk texturing and latte art
• Equipment handling
• Grinder calibration
• Bean knowledge
• Recipe consistency

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