Full job description

• Oversee daily operations of the clinic ensuring smooth high standards of service and efficiency.
• Ensure smooth coordination between all departments doctors, nurses, reception, and administrative teams.
• Ensure excellent customer service and handle client concerns professionally and promptly
• Ensure compliance with DHA regulations and standards, implementing necessary protocols and training for staff
• Oversee EMR systems to ensure accurate and secure patient information management
• Manage the billing process, including insurance verification, claims submission, and payment reconciliation
• Monitor clinic performance using key performance indicators (KPIs) to identify areas for improvement
• Implement effective sales strategies to maximize revenue and client retention.
• Implement best practices to enhance operational efficiency and patient satisfaction
• Provide training and support for staff on EMR systems, billing procedures, and compliance matters
• Serve as a liaison between the clinic and external partners, including vendors and insurance companies
• Uphold hygiene, safety, and compliance standards as per company and regulatory guidelines.
• Handle recruitment, training, and performance evaluation of clinic staff
• Significant experience in clinic operations management, preferably in a Dubai-based healthcare setting
• In-depth knowledge of DHA regulations, EMR systems, and billing processes
• Strong leadership and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Proven problem-solving and organizational skills
• Exceptional attention to detail and accuracy
• Commitment to delivering high-quality patient care and achieving operational excellence

Job Type: Full-time