Franchise Hotel – Butler

Welcome guests warmly upon arrival and ensure smooth experiences.
Offer personalized assistance with unpacking, packing, laundry, pressing, and wardrobe management as requested.
Coordinate and arrange special requests such as spa appointments, dining reservations, excursions, and in-villa experiences.
Anticipate guest needs and preferences through observation and prior communication.
Maintain guest privacy, confidentiality, and discretion at all times.
Ensure all guests feel comfortable and cared for, particularly in situations requiring gender sensitivity (e.g., personal assistance, cultural requirements).
Provide turndown services, room inspections, and ensure suites are immaculate and aesthetically pleasing.

Act as a liaison between guests and all hotel departments to ensure smooth communication and prompt service delivery.
Maintain detailed guest profiles and preferences for future visits.
Coordinate with housekeeping, F&B, spa, and other teams to ensure personalized experiences are delivered flawlessly.

Maintain impeccable grooming and personal presentation, adhering to hotel grooming standards.
Exhibit discretion, emotional intelligence, and excellent communication skills.
Handle guest complaints or issues with tact and professionalism, escalating to the Head Butler or management when necessary.

What we need from you

Proven experience as a Butler, Personal Assistant, Guest Relations Officer, or similar role in a luxury hotel or resort environment.
Excellent interpersonal and organizational skills.
Strong attention to detail and ability to multitask in a high-pressure environment.
Fluent in English; knowledge of additional languages is an advantage.
Professional appearance and demeanor at all times.
Knowledge of etiquette, luxury service standards, and island resort operations.

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