Full job description

Key Responsibilities

Administrative & Coordination

• Coordinate daily housekeeping operations and prepare task assignments for room attendants and housemen.
• Maintain housekeeping records (room status reports, lost & found, maintenance requests, etc.).
• Update room status in the system (e.g., Opera PMS) and communicate with Front Office on readiness.
• Receive and log all guest requests, complaints, and maintenance issues, ensuring proper follow-up.
• Track linen, amenities, and housekeeping supplies inventory; raise requisitions when necessary.
• Prepare duty rosters and monitor staff attendance.
• Assist in monitoring outsourced cleaning services (if applicable).

Guest Service

• Handle guest calls and special requests courteously and efficiently.
• Ensure quick follow-up and resolution of guest complaints related to housekeeping.
• Coordinate with Front Office to prioritize rooms for early arrivals, VIPs, and special requests.

Communication & Reporting

• Act as liaison between housekeeping team and other departments.
• Communicate effectively with supervisors and room attendants to ensure smooth workflow.
• Prepare daily housekeeping reports and submit to Executive Housekeeper.
• Maintain Lost & Found log and ensure proper handling according to SOP.

Qualifications & Experience

• Minimum 1–2 years of administrative/coordination experience in housekeeping or similar role.
• Previous hotel experience is an advantage.
• Proficiency in English (oral & written); additional languages a plus.
• Excellent communication and interpersonal abilities.
• Computer literacy (MS Office, Opera PMS or similar systems).
• Ability to handle pressure in a fast-paced environment.
• Attention to detail and commitment to service excellence.