Full job description

• Welcome guests upon arrival with a warm and professional demeanor
• Handle guest check-ins and check-outs efficiently, ensuring all necessary procedures are followed
• Provide information about hotel services, facilities, and local attractions to guests
• Manage reservations and room assignments accurately using hotel software
• Respond promptly to guest inquiries, requests, and complaints, resolving issues effectively
• Coordinate with housekeeping and maintenance staff to ensure rooms are ready for guest arrivals and maintain cleanliness standards
• Process payments and maintain accurate records of guest transactions
• Assist with administrative tasks such as answering phone calls, responding to emails, and filing paperwork
• Uphold the hotel’s standards for customer service and guest satisfaction at all times
• Collaborate with other hotel staff to create a positive and welcoming atmosphere for guests

Job Type: Full-time