Job Description

Reservations Officer
You are the beginning of an exceptional guest experience. As a Reservations Officer, you will make our guests feel welcome and reflect the exceptional experience they have when they arrive!

What you will be doing:

• Consistently offer exceptional, friendly and engaging service
• Ensure the best selection for the guest and ensure revenue is maximized through up-selling
• Recommend property facilities and assist guests with information and special requests
• Book room reservation requests, enter rooming lists, and update accurate information in the system

Qualifications

Your experience and skills include:

• With at least 1 years relevant and similar work experience in a hotel
• Ability to work well under pressure in a fast paced environment
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English, additional languages are a plus
• Ability to work cohesively and collectively as part of a team.