Job Description

• Supervise daily F&B operations to ensure efficiency and quality service.
• Assist in handling guest complaints and resolving service issues.
• Ensure compliance with hygiene, safety, and sanitation regulations.
• Assist in training new employees on service standards and company policies.
• Coordinate team schedules and assign daily tasks.
• Motivate and encourage the team to maintain high morale.
• Ensure guests have a positive dining experience.
• Promote upselling and suggestive selling techniques.
• Monitor stock levels and coordinate with the purchasing team for replenishment.
• To assist the Restaurant Manager or other Restaurant Supervisors in any task outlined/detailed by him/her.
• Ensure all food and beverage areas comply with company policies and industry regulations.
• Report any operational issues to the management team.

Qualifications

• Service – focused personality is essential and a passion for everything food and beverage.
• Previous experience in a similar leadership role is an asset.
• Strong interpersonal and problem solving abilities and the ability to lead by example.
• Has a critical eye for detail.
• Strong customer service orientation with the ability to handle difficult situations professionally
• Proficiency in inventory management and cash handling procedures
• Experience with Point of Sale (POS) systems and scheduling software
• Excellent problem-solving and decision-making abilities
• Ability to work in a fast-paced, high-pressure environment
• High school diploma or equivalent required; Bachelor’s degree in Business Administration or related field preferred
• Familiarity with local health and safety regulations.
• Flexibility to work various shifts, including weekends and holidays

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