RESPONSIBILITIES:

• Manage and oversee the Concierge, Lobby Ambassadors, Guest Relations, Executive Lounge, and Butler teams, ensuring these key service areas operate cohesively to deliver exceptional guest experiences.
• Maintain in-depth knowledge of Rosewood Abu Dhabi services, facilities, and local offerings, including dining, cultural attractions, and events, to provide tailored recommendations.
• Oversee and ensure the smooth operation of luxury hotel services, maintaining the highest standards of guest relations.
• Communicate effectively with guests, colleagues, and stakeholders to foster strong relationships and deliver exceptional service.

• Demonstrate adaptability and empathy in responding to guest needs, maintaining a consistently guest-centric approach.
• Engage with guests to understand their preferences and expectations, ensuring that personalized touches and proactive service enhance their overall stay.

• Supervise guest service colleagues to guarantee attentive, professional, and seamless service from arrival to departure.

• Resolve guest complaints and requests promptly with empathy and discretion, ensuring issues are handled in line with Rosewood’s service philosophy.

• Ensure all Front Office areas reflect the highest standards of cleanliness, safety, and service efficiency.

• Coordinate guest needs, special requests, and amenity arrangements to deliver exceptional, bespoke experiences.

• Act as an ambassador of the Rosewood Sense of Place philosophy, reflecting the unique character and culture of Abu Dhabi in guest interactions.

• Lead, inspire, and guide a multicultural team, creating an environment of collaboration and excellence.

• Drive results by developing initiatives that enhance the guest journey and create memorable experiences.

• Organize and plan daily operations with precision, ensuring attention to detail in every aspect of service delivery.

• Perform any additional duties assigned to support hotel operations and guest satisfaction.

OSHAD RESPONSIBILITIES:

While at work, (and while on work premises) an associate shall:

• Take reasonable care of their own health and safety.

• Take reasonable care of the health and safety of a person and the workplace, that may be affected by their acts or omission at work;

• Cooperate with full compliance with Hotel’s developed OSHMS policies, OSHMS procedures & operational works instruction in order to protect the health and safety of the people.

• Report to immediate supervisor any situation which they have reason to believe could present a hazards and which they cannot themselves correct;

• Report all OSH incidents and work related injuries; and

• Not intentionally or recklessly interfere with or misuse anything provided (e.g. Equipment & machineries, PPE, etc.) at the Hotel’s workplace in the interest of health, safety, welfare or protection or management of the workplace.

• Participate in conduct of OSH related planning and implementation in order to achieve the Hotel’s OSH objectives, targets & program.

• Attend all training arranged by Hygiene, Health & Safety Manager such as OSH training, safety Induction, on the job training, tool box talks, etc.

ACCOUNTABILITY:

• Held accountable and committed whatever it takes to comply with the company’s OSHMS Policies, OSHMS Procedure, & Operational Works Instruction and any other relevant legislation applies within the organization.

• Held accountable to take care of his own health and safety, other person in the workplace that may be affected by their acts or omission at work.

• To report to his supervisor or respective Manager.

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